![]() Oracle Database: Good PL/SQL knowledge and other standard database query tools Global Interdict or Actimize experience a must Working experience in Corporate Banking / Financial services Strong written and verbal communication skills - will have interaction with senior technology and business managers Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions. ![]() Provide support to the business during day-to-day activities and ad-hoc requests Lead the regional production support teamĪssist with troubleshooting and issue resolution relating to current applications, providing assistance to the development Major Job Responsibilities include, but are not limited to Good communication and team leading skills. Previous experience providing assistance to a wide group of users across different locations Technically support experience, maintaining distributed applications Strong debugging skills with Internet applicationsĪriba applications including Procurement, Sourcing and Contract Managementĭeep understanding of Mantas, Actimize, Oracle and UNIX is essential Three to five years of Java/J2EE, web services, XML, HTML and SQLĮxperience with Incident management processesģ+ years of experience with Oracle and UNIX Maintain system documentation and provide production metrics reporting Participate in Disaster Recovery events and Major Event ChangesĮnsure infrastructure has adequate capacity and are refreshed on a periodic basis Perform daily health checks of the application, job schedules and infrastructure supporting the application Provide off hours support as needed for maintenance Juggle an array of tasks while demonstrating strong organizationīuild and foster relationships across multiple organizations Work closely with business in managing day to day issues, resolve user queries Perform in-depth research and identify sources of production issuesĮffectively perform and document root cause analysis of issues Provide Level 2 support to internal business users Self Sufficient, highly motivated, resourceful individual Initiative - ability to think proactively Previous experience with GL Trade architecture, systems and GL API a strong advantageĮxperienced with ISVs such as GL, Pats or TT a distinct advantageĬommunication Skills - Excellent written communication to be able to clearly and concisely articulate issues and risks, and to clearly document technical solutions Previous experience with Ullink (Bridge, OMS) a strong advantage Knowledge of Futures & Options trading a strong advantageĮxperience with direct client interaction Work with other JPMorgan Technology teams (Infrastructure, Network, Security etc) to manage the implementation of new solutions, while adhering to JPMorgan procedures and policiesĥ + years experience in Technology in the Financial Markets Industry, supporting a trading environment ![]() Monitoring the health status of the trading systems Follow up and keep users updated about the progress of the problems/issues reported Resolve all issues/problems reported in a timely fashion. Modify and test any changes to Autosys to meet the needs of the Client Processing GroupsĪt least 10 years experience in Autosys Tools SupportĢnd level support of F&O trading platform. Provide around the clock support coverage and the last line of defense to diagnose and recover production application and tool problems Maintain the Autosys Parameter Libraries (PARMLIBS)Īpply maintenance and upgrades to all Autosys environments running on the Desjardins platforms planning meetings, exercise execution, post exercise review and follow-up) Provide support for Disaster Declarations. Ongoing maintenance of Disaster Recovery Scripts Provide scheduling and restart information for service level reports, via the Problem Management Process Perform tool/security administration functions for operations access levels Provide second level support for batch production, and production tool related problems ![]() Provide 7/24 hr support of all production services and tools Perform follow-up activities on reported problemsĭiagnose and correct production problems and ensure the integrity of the application processing environmentĪssess impact of environment and system changes and take action, using the Change Management Process Train the Production Control Group on new products and procedures Design, develop, implement, and support scheduling tools, processes and procedures to facilitate effective and efficient application processing functionsĮvaluate and implement new application processing tools/products
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